Legal & Contractual
v2.0Effective date: October 26, 2026 · Version 2.0
By creating an account, generating an API key, uploading invoice or WMS data, accessing our SFTP drop-zones, or integrating the ParcelDuty Model Context Protocol (MCP) server, you (“Customer,” “you”) agree to be legally bound by these Terms of Service (“Terms”). If you are accessing or using the Service on behalf of a corporation, partnership, or other legal entity (such as a 3PL or fulfilment operator), you represent and warrant that you hold full legal authority to bind that entity, and “you” refers to that entity.
ParcelDuty (“we,” “us,” “the Service”) provides a headless software infrastructure platform and JSON API suite for 3PL freight margin protection, including: (a) automated reconciliation of carrier billing files (EDI 210, CSV, and portal exports from DPD, DHL, UPS, FedEx, Royal Mail, Evri, GLS, and others) against warehouse management system (WMS) dispatch logs across rolling 90-day parcel windows via /v1/billing/reconcile; (b) automated identification of merchant-caused accessorial surcharges (including volumetric DIM jumps, Non-Conveyable/NCV penalties, and address corrections) and generation of ERP-ready draft re-bill adjustment lines with tamper-proof Legal-for-Trade laser scan proof URLs; (c) automated detection of carrier overcharges (duplicate billing, manifested-not-shipped labels, incorrect fuel indexing, and false residential fees on commercial docks) and emission of pre-formatted carrier credit dispute claims; (d) real-time T+0 predictive accrual at pack bench label generation via /v1/billing/accrue; (e) master SKU catalog preflight auditing and hazmat quarantine via /v1/skus/preflight; and (f) natural-language freight ledger query execution via the @parcelduty/mcp-server integration for Slack, Claude, and Microsoft Teams. The Service performs algorithmic data parsing, reconciliation, and ledger formatting only.
ParcelDuty is strictly a software technology calculation and data reconciliation utility. ParcelDuty is NOT a freight carrier, freight forwarder, customs broker, collection agency, or escrow agent. ParcelDuty does not take physical possession of goods, arrange transport, provide legal representation, or negotiate carrier contracts on behalf of users. Outputs generated by the Service—including draft invoice lines, scan proof URLs, dispute claims, and margin simulations—are technical computational calculations and data comparisons. They do not constitute legal advice, binding audit certifications, or guaranteed collection outcomes. Customer retains full responsibility for its commercial agreements with carriers and merchants.
Customer maintains sole and exclusive operational discretion over whether and how to invoice its merchants, approve draft adjustment lines in ERP software (such as Xero, NetSuite, Sage, or QuickBooks), or lodge credit claims with express carriers. Customer is exclusively responsible for ensuring that its contracts with merchants permit pass-through accessorial re-billing, that rate cards and markup rules supplied to the Service accurately mirror contractual terms, and that any carrier claims submitted comply with respective carrier dispute guidelines and filing windows.
You are responsible for the accuracy, legality, and completeness of all data transmitted to the Service, including WMS dispatch records, carrier invoices, merchant rate sheets, and SKU dimensions. You warrant that you have lawful right to provide such data for processing. You are responsible for safeguarding your secret API keys (pd_test_... and pd_live_...), webhook signing secrets, and SFTP credentials. Raw API keys are displayed only once upon generation and hashed with SHA-256 in our secure database. You must notify us immediately at [email protected] if any credential compromise is detected.
ParcelDuty never touches, holds, escrows, receives, or transfers freight monies, carrier disbursements, merchant invoice payments, or disputed funds. All monetary transactions, re-bills, and credit clawbacks settle directly between Customer, its merchants, and its carriers via Customer's own banking rails, payment gateways, and accounting systems. ParcelDuty's compensation is derived exclusively from software platform subscriptions and metered API usage fees, completely isolated from customer freight transaction capital.
Paid subscriptions consist of a fixed monthly or annual platform fee plus metered per-parcel or per-call charges as specified on our pricing schedule, denominated in British Pounds (£) or as otherwise contractually agreed in a formal Enterprise Order Form. Sandbox usage (pd_test_...) is provided free of charge. Metered fees are calculated based on verified execution events recorded in our immutable event store and invoiced in arrears. All invoices are payable within thirty (30) days of issue unless otherwise agreed in writing.
ParcelDuty and its licensors retain all right, title, and interest (including copyright, trade secrets, patents, and trademarks) in and to the Service, APIs, algorithms, schemas, MCP tooling, and documentation. Customer retains all rights to its proprietary WMS dispatch data and carrier billing files. Customer grants ParcelDuty a limited, non-exclusive license to process Customer data solely to provide, maintain, and optimize the Service. Customer receives a perpetual, non-exclusive right to utilize generated draft invoice lines, audit receipts, and dispute claim files in its normal course of business.
The Service is architected for continuous high availability and sub-50ms synchronous calculation response times. Dedicated 99.99% uptime and sub-25ms P99 execution latency guarantees are available under written Service Level Agreements for Scale and Enterprise tiers. We reserve the right to perform scheduled maintenance during off-peak hours upon reasonable notice.
You agree to defend, indemnify, and hold harmless ParcelDuty, its officers, directors, employees, and affiliates from and against any third-party claims, damages, liabilities, losses, carrier penalties, merchant disputes, or legal expenses arising out of or related to: (a) your use of the Service; (b) inaccurate, erroneous, or misleading data supplied by you; (c) your billing, invoicing, or collection actions taken with respect to merchants or carriers; or (d) your violation of applicable laws, regulations, or third-party contractual rights.
Except as expressly set forth in a separate written agreement, the Service is provided on an “as is” and “as available” basis without warranties of any kind, whether express, implied, statutory, or otherwise. ParcelDuty specifically disclaims all implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that carriers will accept dispute claims or that merchants will pay draft re-bills without challenge.
To the maximum extent permitted by applicable law, ParcelDuty's aggregate cumulative liability arising out of or related to these Terms or the Service, whether in contract, tort (including negligence), or otherwise, shall in no event exceed the total fees paid by Customer to ParcelDuty in the three (3) months immediately preceding the event giving rise to liability. In no event shall ParcelDuty be liable for lost profits, loss of business, consequential, punitive, special, or indirect damages.
Each party shall maintain the confidentiality of the other party's proprietary and confidential information. Processing of personal data (such as consignee delivery addresses or user contact records) is carried out strictly in compliance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and our Privacy Policy.
These Terms of Service and any dispute, controversy, proceedings, or claim of whatever nature arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of Spain, without giving effect to any conflict-of-law principles. The courts of the city of Madrid, Spain shall maintain exclusive jurisdiction over any dispute, suit, action, or legal proceeding arising out of or relating to these Terms or the Service, and each party irrevocably submits to the exclusive jurisdiction of such courts.
We reserve the right to amend these Terms from time to time to reflect operational, commercial, or regulatory developments. Notice of material changes will be posted via the developer portal or communicated by email at least fourteen (14) days prior to the effective date. Continued use of the Service following the effective date constitutes acceptance of the amended Terms.
For legal, contractual, compliance, or regulatory inquiries regarding these Terms, please contact: [email protected].